Refund policy

Refund & Return Policy

At DK Apparel, every piece is carefully produced and inspected before shipping. Because many of our items are part of limited releases and small-batch production, we maintain a strict but fair return policy to ensure product quality and order accuracy.

Please read the guidelines below before requesting a return or exchange.

1. Return Eligibility

Returns may be requested within 7 days from the date your order is delivered.

To qualify for a return, the item must:

  • Be unworn, unused, and unwashed

  • Be free from stains, odor, or damage

  • Include original tags and packaging

  • Be in the same condition as when it was delivered

DK Apparel only accepts returns for verified order issues, such as receiving the wrong item or receiving a damaged product.

If the incorrect size was selected during checkout, the order will not qualify for return or exchange.

2. Requesting a Return

To request a return, contact our support team within 7 days of delivery.

Please email:

support@dkapparel.com

Include the following information:

  • Your order number

  • Clear photos of the item

  • A short explanation of the issue

Our team will review the request and provide instructions if the return is approved.

Returns sent without prior approval may not be accepted.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us immediately.

For verification purposes:

  • Record a video while opening the package

  • Take clear photos of the item and packaging

Send the video and photos to support@dkapparel.com within 48 hours of delivery.

Once confirmed, DK Apparel will:

  • Send a replacement item, or

  • Issue a full refund

For verified store errors, DK Apparel will cover all return and replacement shipping costs.

4. Exchanges

Exchanges are only possible when the issue is caused by DK Apparel, including:

  • Wrong item sent

  • Wrong size sent by the store

  • Manufacturing defect

Items cannot be exchanged if the customer selected the wrong size or product variation during checkout.

We recommend checking our size guide carefully before placing your order.

5. Refund Processing

Once the returned item is received and inspected, we will notify you of the result.

If approved, the refund will be processed to the original payment method within 5–7 business days.

Please note that banking or payment providers may require additional time for the funds to appear in your account.

6. Items That Cannot Be Returned

Certain items are not eligible for return or refund, including:

  • Limited edition drops

  • Clearance or final sale products

  • Items that have been worn, washed, or altered

  • Products without original tags or packaging

  • Orders where the customer selected the wrong size or style

7. Shipping Costs

Shipping costs depend on the reason for the return:

  • If the return is due to a DK Apparel mistake, we will cover the shipping costs.

  • If a return is approved for any other reason, shipping fees will be the responsibility of the customer.

8. Contact Us

For any questions about returns or refunds, please contact us:

Email: support@dkapparel.com

Our team is committed to providing a smooth and reliable shopping experience with DK Apparel.